SSL Authentics always wants you to be completely satisfied when it comes to the SSL certificates and web security solutions we provide. If you're considering a refund or cancellation and feel you may need help, you can always discuss your options via firstname.lastname@example.org prior to your cancellation. Our experts can solve your SSL related problem, walk you through the entire SSL process, or help clear up any confusion to get you the certificate you really need. If you contact our Customer Experience Team within 10 days of your purchase date, we almost guarantee you we can fix any issue!!!
In the event that a certificate was purchased for fraudulent use, the purchaser forfeits the right to a refund/exchange and the SSL Certificate or web security product will get immediately canceled/rejected/revoked.
PLEASE NOTE: The 30 Day Money Back Guarantee may not apply to the purchase of additional SANs (Subject Alternative Names) due to certain CA limitations, please contact us to discuss your options.
SSL Authentics Reseller program automatically cancels and issues store credit (or a Credit Memo if using Direct Bill) for any request received within 30 days after purchase. This credit is the most convenient option for Resellers since future orders are imminent, however if a refund is necessary, please contact your account manager to discuss possible options. To properly submit a cancellation request, locate the order in question and click Cancel either in your Total Order List, Order Detail Page, or Certificate Options Tab and select the appropriate reason.
Any product that's successfully cancelled must not be in use and must be un-installed and/or revoked. SSL Authentics reserves the right to refuse to cancel and/or refund any order that is still in use, not un-installed, and/or not revoked. We guarantee the quality of all our SSL products with a full replacement, refund or store credit of anything you order from our website or by any other means within 30 days of original purchase.
If you still have questions about our policy or your order, please email us at email@example.com.